Get help with One to One

Write to us

For anything about your membership, the app or your account, email hello@onetooneapp.com. Write from the address you use for One to One, so we can find your account.

For press, partnerships and anything else, email info@onetooneapp.com.

Answers to the most common questions are in the FAQ.

If you're in danger

If you're in immediate danger, call 911 or your local emergency number first. Then tell us, so we can act on the account.

Report someone

In the app, Report is on every profile and in every conversation. Tap it, choose what happened, and add anything we should know. You can block the person at the same time. To report a single message, press and hold it.

Every report is read by a person, and serious ones are escalated the same day. If you can't use the app, email hello@onetooneapp.com with the person's first name and what happened.

For advice on meeting in person and spotting scams, see the Safety center.

Report an intimate image

If someone shared an intimate image of you on One to One without your consent, including one made to look like you, you can ask us to remove it, whether or not you're a member. Email hello@onetooneapp.com with the subject Takedown request and include:

• Your name and how to reach you.
• Where the image appears: the member's first name, and anything else that helps us find it.
• That you're the person shown, or that you're authorized to act for them.
• A statement that you believe in good faith the image was shared without consent, and your signature. Typing your full name is enough.

We remove an image within 48 hours of receiving a valid request. If the person shown is under 18, say so in your email, and see our child safety standards.

Your account and your data

• Take a break. In the app, go to Settings, then Introductions, and tap Pause introductions. You can come back whenever you like.
• Get a copy of your data. In the app, go to Settings, then Account, and tap Request my data. Or email hello@onetooneapp.com with the subject Request my data. We send it within 45 days.
• Delete your account. In the app, go to Settings, then Account, and tap Delete account. It happens straight away. To ask by email instead, and to see what we delete and keep, read Delete your account.

Our privacy notice explains what we collect and why.

Verification

How the ID and selfie check works, and what we keep, is on the Verification page. If your check didn't go through, open the app and tap Try again. If it still doesn't work, write to us.

One to One is operated by LEBEX CAPITAL LLC.